- Quality Assurance includes customers' desires in the quality of the product do that customers remain satisfied
- Quality Control is the technique which is applied in order to meet proper quality standard. In this system, quality of the product is checked at the end of the production line where defective goods are removed from the lot
- Total Quality Management(TQM) is a managerial approach where the quality of the product is checked at every stage of production in order to minimize defective goods
Advantages of TQM
- Helps improve quality and reduce defective goods
- Helps improve overall work practice
- Increases sincerity of the workers as they know defective goods will come back to them for correction
Disadvantages of TQM
- Includes high training cost and requires full commitment
- Improves the production process but not the product. The product can only improve with better raw materials and machinery
- It may create conflicts among workers
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